Returns and Exchanges

Last updated: August 2026

30-day returns

If a piece is not right, return it within 30 days of delivery for a full refund. It must be unworn and in its original packaging.

What cannot be returned

• Earrings, once the hygiene packaging has been opened. This is a health requirement, not a preference.
• Engraved or personalised pieces, unless they arrived faulty.
• Items showing wear, damage or alteration.

How to start a return

Email support@giltopia.store with your order reference and which pieces you are returning. We will reply with return instructions.

Return shipping is paid by you unless the item was faulty or we sent the wrong thing, in which case we cover it.

Refunds

Refunds are issued to the original payment method once we have received and inspected the return, usually within 5 business days. Your bank may take a few days more to show it.

Faulty items

If something arrives damaged or fails in normal wear, tell us within 30 days and send a photograph. We will replace it or refund it — your choice. This does not affect your statutory rights.

Exchanges

The fastest route is to return the original for a refund and place a new order, so the piece you want is not sold in the meantime.